Keeping you informed and organised is always our top priority. Designed with speed in mind, using advanced voice to text technology and putting the control in your hands, Live Alerts direct your attention to important topics being broadcast on radio & TV within minutes of being aired.
To review more information on Live Alerts click here
How do Live Alerts differ from Mediaportal Alerts?
Live Alerts are set up and controlled by you inside Mediaportal, keywords do not have to exist on your current monitoring brief. Live Alerts deliver SMS notifications to your phone when radio & TV items matching your criteria has aired.
How many Alerts can I set up?
You can set up a maximum of 5 topics.
How many recipients can each Alert have?
Each topic can have 5 mobile numbers.
What delivery options are available?
Live Alerts are delivered to your mobile via SMS.
How long does it take to receive a Live Alert?
Live Alerts are received within 3 minutes of a topic airing.
Is there a limit to how many Alerts each topic can receive?
During the current beta there is no limit, we may introduce a limit later on to protect recipients from large volumes.
How do I reduce the number of repeat Alerts?
Under the channel selection window, there is a control to stop sending Alerts if keywords are repeated on the same channel. Options will include: 30 mins, 1hr, 2hrs, 3hrs, 6hrs, 12hrs. In the current beta, we have 30 mins.
Are syndicated items removed when the ‘stop sending’ repeat option is on?
Syndicated shows are classed as separate channels and will continue to send, even if the item appears to be a repeat.
Will I be able to see why an Alert was sent?
Yes, keywords will appear in bold on the Alert page.
How long does the Alert remain Live?
Your live alert radio/TV link will remain active for one month .
Can I stream radio & TV items from my SMS?
Yes, a link will take you to a page where you can quickly stream audio and video files.
Will I be charged to stream radio & TV items from my Live Alert?
There are no extra fees associated with streaming content from Live Alerts.
How long is the Stream?
The stream will be approximately one minute long, including 30 seconds either side of your keyword mention.
What channels are available?
You can review the list of available channels here (subject to change).
Can I monitor specific programs?
In the current beta you can only monitor at a channel/station level. We will track requests for this for future consideration.
Are Breaking News banners monitored?
No, we use Voice to Text and Closed Caption technology to monitor radio & TV, we can only monitor audio, nothing visual for Live Alerts. We can monitor vision as part of your standard monitoring service.
What browsers are currently compatible with Live Alerts?
Chrome (IE, Firefox and Edge are still works in progress).
Will I be charged international roaming rates for receiving a Live Alert if I’m travelling overseas?
Any charges you usually incur by receiving a text message overseas will apply. Consider muting your Live Alerts while travelling overseas or remove yourself as a recipient.
What’s being worked on?
As a participant of our beta process, you are the first to see and test drive new products and features. Your feedback is extremely valued and shapes the direction of development.
Live Alerts is a new feature and in early stages of development. See below a list of planned features that are still being worked on and will be delivered to you for review in the new year:
- Fully functional unsubscribe options, recipients can opt to unsubscribe directly from the Live Alert
- We will show the number of Live Alerts a topic has sent over the last 7 days
- Include an extract about what the Live Alert is about on the SMS notification
- Include a countdown to show when the Live Alert link will expire
- Send a welcome message to new recipients added to a Live Alert
- Reduce Ads
- Show an estimation of how many results your keyword could generate
- The ability to view live and expired Live Alert links inside Mediaportal
- The ability to include recipients names next to numbers to aid identification