Wondering why your Mediaportal Alert only shows a link to your social media coverage? Keep reading.

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The Isentia App is available for Android and iOS in the following markets:

• Australia
• France
• Hong Kong
• Indonesia
• Korea
• Malaysia
• New Zealand
• Philippines
• Singapore
• Taiwan
• Thailand
• USA
• Vietnam

*Please note that, as of June 2018, while the App can be downloaded across each of the above markets, only Mediaportal users set up on Australian or NZ accounts can log in to the App.

The Instagram API has Changed: Here’s What It Means for You

To receive any content we need administrators of Instagram Business accounts to explicitly approve us to call the API on their behalf.  Without this explicit authorisation (Instagram Business tokens) we are unable to return any data. 

What is the Instagram API and what changed?

Confused about what exactly the Instagram API is? The Instagram API (short for “application program interface”) is essentially a way for apps to talk to and interact with Instagram. For example, at Isentia, our technology including Mediaportal and 1-Social, uses the Instagram API to access the Instagram content you are tracking.

On December 11, 2018, Instagram ended their old Platform API and replaced it with a new Graph API.

The change affects all third parties who interact with and use Instagram data, including Isentia.

The change was a continuation of the changes Instagram made to their API in April 2018 (rate limiting and restricting personally identifiable data) and is part of Facebook and Instagram’s continuing effort to address personal data privacy/security and improper use of their users’ data.

What has changed?

• Access to Instagram content has been restricted to Instagram Business Profiles and will require verification (ie to receive Instagram content the profile owner must log in with the password and grant permission to allow access).
• Keyword matching  and the ability to track handles (aside from your Instagram Business Account) is no longer available.
• A #hashtag search is available but limited to 30 #hashtags per rolling 7 day period; personally identifiable information (including usernames) have been removed from the data returned by Instagram.
• Clients can return content which directly references/tags their own Business Account handle.
• All remaining capabilities to gather data from public Instagram accounts has ceased.
• All current and future apps accessing the new Graph API will need to go through an app review and approval process.
• Time stamps are no longer available (within our platforms we will use the time at which the item was harvested by our system for this mandatory field)
• All personally identifying information (including username, location) is not accessible

There may be other restrictions or changes to Instagram data and these will be communicated as they become known.

What are we doing?

We submitted our application and were approved to use the new Graph API by Instagram.

Our goal is to minimise any disruption to your services, and as such we have implemented the required changes within our systems in accordance with Instagram’s terms.

Outlined below is the expected experience in our respective Mediaportal and 1-Social platforms :

• Users need to go to our settings areas in both Mediaportal and 1-Social and click on the connect options. This step only needs to happen once, as unlike our recent Facebook changes this does not require re authentication. We do allow users to withdraw our access to their Instagram Business account at any time, in the same settings page. To complete this step the user must have:
  •  The correct logins for a Facebook account which is connected to a Instagram Business Account
  • Accept Instagram’s terms as outlined (this will be a hyperlink in a verification pop-up, so they understand these clearly).

Example of how this may appear in Mediaportal and 1-Social (*examples not final)

Mediaportal login example:

1-Social login example:

Keeping you informed and organised is always our top priority.  Designed with speed in mind,  using advanced voice to text technology and putting the control in your hands, Live Alerts direct your attention to important topics being broadcast on radio & TV within minutes of being aired.

To review more information on Live Alerts click here

How do Live Alerts differ from Mediaportal Alerts?

Live Alerts are set up and controlled by you inside Mediaportal, keywords do not have to exist on your current monitoring brief.  Live Alerts deliver SMS notifications to your phone when radio & TV items matching your criteria has aired.

How many Alerts can I set up?

You can set up a maximum of 5 topics.

How many recipients can each Alert have?

Each topic can have 5 mobile numbers.

What delivery options are available?

Live Alerts are delivered to your mobile via SMS.

How long does it take to receive a Live Alert?

Live Alerts are received within 3 minutes of a topic airing.

Is there a limit to how many Alerts each topic can receive?

During the current beta there is no limit, we may introduce a limit later on to protect recipients from large volumes.

How do I reduce the number of repeat Alerts?

Under the channel selection window, there is a control to stop sending Alerts if keywords are repeated on the same channel.  Options will  include: 30 mins, 1hr, 2hrs, 3hrs, 6hrs, 12hrs.  In the current beta, we have 30 mins.

Are syndicated items removed when the ‘stop sending’ repeat option is on?

Syndicated shows are classed as separate channels and will continue to send, even if the item appears to be a repeat.

Will I be able to see why an Alert was sent?

Yes, keywords will appear in bold on the Alert page.

How long does the Alert remain Live?

Your live alert radio/TV link will remain active for one month .

Can I stream radio & TV items from my SMS?

Yes, a link will take you to a page where you can quickly stream audio and video files.

Will I be charged to stream radio & TV items from my Live Alert?

There are no extra fees associated with streaming content from Live Alerts.

How long is the Stream?

The stream will be approximately one minute long,  including 30 seconds either side of your keyword mention.

What channels are available?

You can review the list of available channels here (subject to change).

Can I monitor specific programs?

In the current beta you can only monitor at a channel/station level. We will track requests for this for future consideration.

Are Breaking News banners monitored?

No, we use Voice to Text and Closed Caption technology to monitor  radio & TV, we can only monitor audio, nothing visual for Live Alerts.  We can monitor vision as part of your standard monitoring service.

What browsers are currently compatible with Live Alerts?

Chrome (IE, Firefox and Edge are still works in progress).

Will I be charged international roaming rates for receiving a Live Alert if I’m travelling overseas?

Any charges you usually incur by receiving a text message overseas will apply. Consider muting your Live Alerts while travelling overseas or remove yourself as a recipient.

What’s being worked on?

As a participant of our beta process, you are the first to see and test drive new products and features.  Your feedback is extremely valued and shapes the direction of development.

Live Alerts is a new feature and in early stages of development.  See below a list of planned features that are still being worked on and will be delivered to you for review in the new year:

• Fully functional unsubscribe options, recipients can opt to unsubscribe directly from the Live Alert
• We will show the number of Live Alerts a topic has sent over the last 7 days
• Include an extract about what the Live Alert is about on the SMS notification
• Include a countdown to show when the Live Alert link will expire
• Send a welcome message to new recipients added to a Live Alert
• Reduce Ads
• Show an estimation of how many results your keyword could generate
• The ability to view live and expired Live Alert links inside Mediaportal
• The ability to include recipients names next to numbers to aid identification

Broadcast Packages make it easy to stream or instantly download all the video and audio content you need without worrying about incurring additional charges. Have a question about how Broadcast Packages work?

Do I need to contact my Account Management team to Download or stream a clip?

No. Broadcast content can be streamed or downloaded instantly from Mediaportal on your desktop, or from the mobile web browser.

Can I sign up for one month? 

No, Broadcast Packages a can only be added for the rest of your current contract or added to a new agreement.

How does Isentia calculate which package I should be on? 

We use your last 12 month’s volume of broadcast mentions and set your package based on your actual usage.

Does this include edited clips and Transcripts?

No. Edited clips and transcripts require human intervention, so there are additional costs for these services.

Can I distribute the media items to colleagues internally?

Yes.  Copyright allows you to use the media item within your organisation.  Any external use would need permission from the original broadcaster. We have added shareable links to Mediaportal to make it easier for you to share video and audio with you colleagues.

How will this appear on my invoice?

It will be a separate line item showing the package and total for the month.

Can I bypass the ordering screen in Mediaportal?

For streaming and instant download content yes. Transcripts and Edited clips will incur additional charges.

Can I now order these items via my app?

In the coming weeks we will be changing this process to remove the ordering screen.  We will contact you once it can be changed.